FAQ
When will my order be shipped?
All jewellery and accessories are made to order. Please allow up to 30 days for your order to be fulfilled. Dispatch timeframes may vary throughout the year depending on holidays, sales, etc.
Your patience and understanding for these time frames is greatly appreciated, as 'We, The Wretched' is a one-woman business, and things can get overwhelming at times.
If you require a rushed order, please contact me directly at support@wethewretched.com. I may be able to prioritise your order at an additional cost, paid by the customer. Express shipping may also be negotiated but cannot be offered to everyone.
Once orders are dispatched, you will receive a notification email with your tracking number. Packages are posted and can be tracked via Australia Post.
Do you accept custom requests?
Absolutely! I adore custom orders and would love to take on more of them. Please don't hesitate to contact me with your ideas. I find reference images help me the most, when trying to understand your vision for the piece(s). Pinterest is my go-to, if you're needing inspiration.
What is your refund policy?
Unfortunately I cannot accept refunds at this time. Each piece is made-to-order and takes a great deal of time and care put into them. Due to this fact, I am unable to offer refunds.
However, if you have an issue with your order (e.g. damage in transit, accidental damage or sizing issues), I will happily amend these issues for you. I just ask that you cover the cost of return postage.
Please contact me at support@wethewretched.com if you have any issues so that we can discuss further.
Will my chainmaille tarnish or rust?
Wherever possible, I use tarnish resistant, rust-proof, hypoallergenic stainless steel. 304 stainless steel is generally safe for those with allergies to metals. Thicker stainless steel pieces are very strong but to ensure longevity, please avoid wearing them under extreme conditions. To ensure your pieces stay extra shiny, I recommend an occasional polish with a soft cloth.
Certain pieces may contain traces of other metals/materials. I will always ensure to disclose this information in the product description.